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Air Automations

AI automation for B2B SaaS companies Your support team closes the same 5 tickets every day. Let an AI agent close them.

We build custom AI systems for B2B SaaS companies: AI agents that close repetitive tickets, self-serve onboarding, internal copilots for your team. Specific scope, shipped in weeks.

Book a 30-min call

Free. Tell us how you work and we'll tell you what to automate first.

  • From €1,500
  • Projects from €5,000 to €15,000, fixed price
  • First version in 4–6 weeks
See the Bracap case
copilot.saas.app/support
Tickets · 24h
142
AI handled
93 (65%)
Escalated
49
Q: How do I reset 2FA?
closed · 2s
Q: Webhook payload diff?
closed · 4s
Q: Refund my Pro plan
Maria · escalated
Q: Integration with Salesforce
draft sent
Q: Where's my invoice?
closed · 1s

Built for B2B SaaS companies with a support team and a growing customer base.

10

endpoints in a documented API at Foresee, so every tool reads the same numbers

4-6 wks

from first call to something running in production

€5-15k

fixed price per project — no monthly retainer

What we see at every SaaS

Four leaks draining your most expensive team's hours.

Support answers the same 5 questions 100 times a day

Reset password, where's my invoice, how do I change plan, integration X is broken. If they're in your docs, your human agents shouldn't be answering them. An AI agent trained on your product and your tone closes most of them without touching a human.

Onboarding new clients burns Customer Success hours

Each new account eats hours of CS for tour, setup, integrations and the first week. As you grow it stops scaling. Self-serve onboarding with contextual guides, in-app copilots and human handoff only when needed.

Data scattered across HubSpot, Stripe, Intercom, Snowflake, Linear

Knowing why a client canceled or why MRR moved requires opening 5 dashboards and crossing mentally. We build an internal copilot that answers 'what happened with account X' using all your systems, not one at a time.

Internal reporting (MRR, churn, NPS, expansion) is fragmented

Each function looks at their metric in their tool. Leadership doesn't have a unified real-time view. We build consolidated dashboards mixing revenue, product, customer and support. Without a new BI tool.

Recent case

Foresee: one demand signal that every tool reads the same way.

Every question about future demand ended in a SQL query and spreadsheets that never quite matched. We built a dashboard with a forecast, anomaly detection and a map on top of a documented 10-endpoint API, with access keys each team issues and revokes on its own. The pages call the same endpoints as any other internal tool, so every metric has a single definition.

Read the full case
Book a 30-min call

Free. Tell us how you work and we'll tell you what to automate first.

65%ai handled
What we build

Custom solutions, specific to B2B SaaS.

Intercom
Zendesk
Linear
Air·Sync
HubSpot
Stripe
Snowflake

AI support agent that closes repetitive tickets

Trained on your docs, your product, your tone. Lives in Intercom/Zendesk/HelpScout. Escalates to a human only when needed. Learns from every new interaction.

Self-serve automated onboarding

When the client signs, they get access, initial integration, first config. The first questions are handled by an in-app copilot. Your CS only gets involved when they add real value.

Internal copilots for your team

An agent that answers 'what happened with account X' or 'give me Q3 churn by segment' querying HubSpot, Stripe, Snowflake, Intercom in one go. Your team stops switching tools.

Sync between CRM, billing, support and analytics

If HubSpot says 'plan upgrade', Stripe charges it, Intercom marks them as customer, and Snowflake updates the revenue table. No manual scripts or Zapier spaghetti.

How we work

Three steps. Straight to the point.

01

30-min call

Walk us through your stack: CRM, billing, support, data warehouse, observability. We tell you what's mature for automation and what isn't.

02

Specific proposal

Fixed price, delivery date, list of what we will NOT build. No ambiguity.

03

Shipped in 4-6 weeks

Weekly milestones. Code in your monorepo, infra in your cloud, observability in your Datadog/Grafana. From day one.

Free call

30 min, no commitment. We tell you what to automate first.

Walk us through how your SaaS operates. We come out of the call with a prioritized list, an estimate of hours saved or tickets deflected, and a clear yes or no on whether we can help.

Book a 30-min call

Free. Tell us how you work and we'll tell you what to automate first.

Frequently asked

What SaaS companies usually ask us.

Do you replace our support team?+

No. We reduce the repetitive workload so your team focuses on conversations that add real value (saves, expansion, edge cases). Humans stay, they just work on what matters.

Does it work with our stack (Intercom/Zendesk/HelpScout/HubSpot/Stripe)?+

Yes. We build on top of what you already use. No migration forced.

How much does it cost?+

Between €5,000 and €15,000 per project (fixed price, not hourly); an initial assessment starts at €1,500. After the audit we send you a proposal with the exact number.

How long until it's live?+

2-6 weeks for first production version. We work in weekly milestones.

What about sensitive customer data (SOC2, GDPR)?+

Your data lives in your infra. Your code, your DB, your keys. We comply with your SOC2/ISO/GDPR audits — the infrastructure is the one you already have.

Do you use Claude, GPT or open-source models?+

Whatever the case needs. We use Anthropic Claude, OpenAI, and open-source (Llama, Mistral) depending on the latency, cost and accuracy you need.