An AI customer service agent that knows when to hand over.
Most of what reaches customer support repeats itself: where is my order, how do I change my booking, what does it cost, what's included. We build an AI agent that answers those questions by email, chat or WhatsApp by looking them up in your systems, and leaves the cases that need judgment to your team, with the context already summarised.
Free. Tell us how you handle it today and we'll tell you if it's a fit.
- From €1,500
- Projects from €5,000 to €15,000, fixed price
- First version live in 4–6 weeks
What the agent does, step by step
It reads the message, classifies it, looks the customer up in your CRM, store or booking system and drafts the reply. If the question is clear and the answer is in your data, it replies. If not, it routes the case to the right person with a summary and a suggested reply, so they only have to check it and send it.
Where you notice it
Customers get an answer before anyone on your team has opened the inbox, including outside office hours. And your team stops pasting the same replies all day and spends that time on the customers who actually need a person.
How we keep it from making things up
The agent only answers from your systems and your documentation. Before launch we test it on real questions your team picks, and at the start every reply goes past a person. Once the answers are reliable, it replies on its own only for the question types your team approves.
AI agent or AI chatbot for customer service?
A classic chatbot answers with prepared texts and buttons. An AI customer support agent also checks your systems (orders, bookings, CRM), writes a reply for that specific customer and escalates when it should. To the customer both look like a chat; the difference is how much work gets resolved without your team.
How we work
- 01
30-minute call
Free. Tell us how you handle it today and we'll tell you whether it's worth automating.
- 02
Assessment
From €1,500. You get a fixed scope, cost and timeline before anything gets built.
- 03
First version in production
4 to 6 weeks from kickoff, on your real data, with someone on your team reviewing the output at the start.
Who it's for, and who it isn't
A good fit if
- Your team answers the same questions every day.
- Requests arrive on several channels (email, chat, WhatsApp) and some get lost.
- Customers expect answers outside office hours.
- The information lives in systems the agent can read: CRM, store, bookings.
Not a fit if
- Every request is different and needs a specialist.
- You get few requests: a set of good saved replies will do.
- You want to replace the whole team. The agent takes the repetitive part; people are still needed.
What an AI customer service agent costs
The assessment starts at €1,500: we review your incoming requests and tell you which share an agent can resolve. A production build, connected to your tools, costs €5,000 to €15,000 at a fixed price (excluding VAT), depending on how many systems it touches. The first version is usually live in 4 to 6 weeks. Model usage is billed to you directly by the AI provider and depends on volume.
Free. Tell us how you handle it today and we'll tell you if it's a fit.
What people ask us first.
Which channels does it work on?
Email, website chat, WhatsApp and support tools such as Zendesk, Intercom or Front. If you already use one, the agent works inside it; there's nothing to migrate.
What happens to my customers' data?
It stays in your systems. The agent runs in your accounts, you own the code, and it only reads the information it needs to answer.
Do you work with companies outside Spain?
Yes. We're based in Barcelona and work in English, remotely. Our largest client runs a network in 48 countries.
How much does an AI customer service agent cost?
An assessment starts at €1,500. An agent in production, connected to your channels and systems, costs between €5,000 and €15,000 at a fixed price, excluding VAT. Model usage is billed separately.
Part ofAI assistants and agents for business
Tell us how you handle it today and we'll tell you on a 30-minute call whether it's worth automating.
Free. Tell us how you handle it today and we'll tell you if it's a fit.