Your team answers 'where's my order' 200 times a day. Let's stop that.
We build custom AI systems for DTC brands: AI agents that close repetitive questions, end-to-end returns automation, per-SKU profitability dashboards. Specific scope, shipped in weeks, no monthly retainer.
We work with DTC brands billing $1M-$30M a year, 5-30 people.
of CS tickets auto-closed (tracking, returns, sizing) after deploying the agent
from first call to something running in production
fixed price per project — no monthly retainer
Four leaks draining margin and founder attention.
Customer service overrun by repetitive questions
Tracking, returns, sizing, ingredients, shipping cost. 70% of tickets are the same 10 questions. An AI agent that lives in your chat and email closes 60-70% without touching a human, in your brand's voice.
Returns workflow is manual and slow
Client requests return, your CS responds, sends label, waits for parcel, refunds. Days. We build a self-serve flow: client requests, gets label, uploads tracking, refund triggered automatically when it hits the warehouse.
You don't know real per-SKU profitability
Shopify says the SKU sells. It doesn't say what it costs you in COGS, returns, allocated ad spend, customer service. Dashboard that crosses everything: which SKU bleeds and which scales.
Post-purchase email/SMS without real personalization
Klaviyo sends the same email to everyone. Doesn't differentiate between a returning customer and a first-timer, between a high-value buyer and a low-value one. Automated flows personalized by real behavior.
Radical Storage serves 1,800 locations with one agent speaking for all of them.
Radical Storage operates 1,800 luggage storage points through partners worldwide. Serving every customer (changes, refunds, booking questions) manually was impossible. We built an AI agent that lives in their chat and email, understands the context of each booking, responds in the customer's language, and escalates to a human only when there's a real problem.
Custom solutions, specific to DTC brands.
AI agent in chat/email for repetitive FAQ
Trained on your product, your policy and your tone. Closes tracking, returns, sizing, ingredients without touching a human. Escalates to CS only when real intervention is needed.
End-to-end returns automation
Customer requests self-serve. Gets label automatically. When the package hits the warehouse, refund triggered. No manual touch.
Per-SKU profitability dashboard
Crosses Shopify, Klaviyo, Meta Ads, returns and CS. Tells you which SKU is really profitable and which looks good but is bleeding.
Personalized post-purchase flows
Behavioral segmentation: returning vs first-time, high vs low LTV, what categories they buy. Emails and SMS that add value per segment.
Three steps. Straight to the point.
20-min audit
Walk us through your stack: Shopify, Klaviyo, Gorgias/Zendesk, ShipStation, accounting. We tell you what to automate first.
Specific proposal
Fixed price, delivery date, list of what we will NOT build. No ambiguity.
Shipped in 2-6 weeks
Weekly milestones with demos. Your code, your infra, your data. From day one.
20 min, no commitment. We tell you what to automate first.
Walk us through how your brand operates. We come out of the call with a prioritized list, an estimate of tickets deflected or hours saved, and a clear yes or no on whether we can help.
What DTC brands usually ask us.
Does it work with Shopify/WooCommerce/BigCommerce?+
Yes. We build on top of what you already use — Shopify, WooCommerce, BigCommerce, Magento. No migration forced.
Does it replace Klaviyo or Gorgias?+
No. We build on Klaviyo/Gorgias/Zendesk to make them work better, not to replace them. We only replace them if you're already wanting to switch and ask us to.
How much does it cost?+
$3,000-$25,000 fixed price per project. After the audit we give you the exact number.
How long until it's live?+
2-6 weeks to production. Weekly milestones with demos.
What about customer data (GDPR, CCPA)?+
Your data lives in your infra. Your code, your DB, your keys. You comply with GDPR/CCPA — the infra is the one you already have.
Do you work with brands outside Spain?+
Yes. We work remote with DTC brands in Europe, the US and LATAM.